At Script Space, we are committed to providing reliable, transparent, and professional academic support services to researchers, scholars, students, institutions, and professionals worldwide. Client satisfaction is extremely important to us, and we believe that every concern deserves proper attention and a fair resolution.
Should you have any problem, inconvenience, misunderstanding, delay, dissatisfaction or concern in our services, we invite you to write to our official complaint support e-mail. Each complaint is considered by our dedicated support team and action taken in accordance with the complaint to solve the problem professionally and effectively. We deeply appreciate feedback, as it allows us to enhance our services, improve communication and ensure the best customer service.
If you have a complaint, concern, feedback or enquiry relating to support, please contact us by e-mail:
Please contact us about:
Your concern will be thoroughly investigated by our support representatives and a suitable resolution achieved as soon as possible.
After being received by our support team, the complaint will be carefully considered by the concerned team. We may reach out to you to follow up, request clarification or further information on the matter to better understand the issue.
We will try to respond to most complaints within 24-48 hours of receipt. If the issue needs further investigation, or if it is a complicated issue related to the project, the resolution process can take longer. We aim to keep the communication about and to be open and transparent throughout the process, with regular updates.
Your complaint is logged and assigned to the concerned support team immediately.
The team reviews the issue and may contact you for clarification or additional details.
Most complaints are resolved promptly, with transparent updates throughout the process.
We will keep any complaints, emails, project details and supporting information relating to that project completely confidentially and professionally. Any information from clients is intended for the purpose of investigating, supporting and resolving complaints.
We are committed to providing ethical service and we ensure that client information is protected throughout the communication.
All complaint data is handled with strict confidentiality and used solely for resolution purposes.
Our academic and publication support services are continually improved. Our commitment includes:
Your feedback and concerns are important to us and we strive to grow and improve our services continuously based on them at Script Space. We value your trust in our team and are dedicated to providing assistance with professionalism, responsibility and care.